Refund policy

We want to inspire and delight you with your jewellery purchase. If for any reason you are dissatisfied with your purchase, you may return your item within 30 days of delivery for a full refund, subject to meeting the requirements of our refund policy. 

  • You may return new items sold and fulfilled online within 30 days of delivery for a full refund.
  • Contact us on Zorba.Jewellers@gmail.com to initiate a return. You'll need to provide your order number, contact details and reason for return.
  • Once your return is accepted, we’ll provide you a return address, as well as instructions on how and where to send your package
  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused.
  • All shipping return charges must be pre-paid. We cannot accept C.O.D deliveries. 
  • We refund you the same way that you initially paid for your order excluding any delivery charges within 5 business days of receiving your returned item.
  • We will pay for any return shipping costs if the return is the result of our error or the item is damaged or defective.
30 Day Change of Mind
Goods are eligible for the 30 Day Change of Mind policy provided that they are in as new condition and are accompanied by proof of purchase.
Definition of 'As New Condition': The item must not have been worn; the item must be in pristine condition with no damage, scratches, or signs of wear. 

Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Governing law
This returns policy is governed by the laws in force in ACT, Australia. You agree to submit to the exclusive jurisdiction of the courts of that jurisdiction.

Consent
By using this web site you are agreeing to the terms of this returns policy.
We reserve the right to modify our returns policy as our business needs require. We will post such changes on our web site, after which, your continued use of the web site shall be deemed to be your agreement to the modified terms.